At Zayden Voyage, we take pride in providing quality outdoor and travel products. However, if you are not fully satisfied with your purchase, our Return & Refund Policy ensures a simple and transparent process.
1. Eligibility for Returns
Returns are accepted only in the following cases:
The product is damaged upon delivery.
The product is defective or not as described.
The wrong item was delivered.
To be eligible, the product must be unused, in its original packaging, and in the same condition as received.
2. Time Frame
Customers must report any return request within 7 days of receiving the product.
Requests made after 7 days will not be eligible for return or refund.
3. Process for Returns
To initiate a return, please contact us at 📧 [email protected] with your order details and reason for return.
Once your request is approved, we will guide you through the return process.
4. Refund Method
Since we operate with Cash on Delivery (COD) only, refunds will be processed as follows:
If eligible, you will receive a replacement product or a full refund in cash at the time of product pickup by our courier partner.
Refunds will not be issued via bank transfer, card, or digital payment.
5. Non-Returnable Items
Products that are used, damaged by the customer, or missing parts/accessories are not eligible for return.
Clearance or sale items are non-returnable unless defective.
6. Exchange Policy
Exchanges are available only for the same product or another product of equal value, subject to availability.
7. Contact Us
If you have any questions about our Return & Refund Policy, please reach out to us at:
📧 [email protected]