At Zayden Voyage, we are dedicated to delivering your outdoor and travel products safely and on time. This Shipping Policy outlines our delivery process and timeframes.
1. Processing Time
All orders are processed within 1–2 business days after order confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
2. Delivery Time
Standard delivery time is 3–7 business days depending on your location.
Remote or rural areas may take up to 10 business days.
Delays may occur due to weather conditions, courier issues, or unforeseen circumstances, but we will keep you informed in such cases.
3. Shipping Charges
Standard shipping charges may apply based on the delivery location and will be displayed at checkout.
Occasionally, we may offer free shipping promotions.
4. Cash on Delivery (COD)
We currently accept Cash on Delivery (COD) only.
Please ensure the exact amount is available at the time of delivery.
5. Order Tracking
Once your order has been dispatched, you will receive a tracking number via email or SMS to monitor your delivery status.
6. Incorrect Address
Customers are responsible for providing an accurate delivery address.
Zayden Voyage is not responsible for delays or lost packages due to incorrect or incomplete addresses provided by the customer.
7. Damaged or Lost Packages
If your package arrives damaged or is lost during transit, please contact us immediately at 📧 [email protected] so we can resolve the issue promptly.
8. Contact Us
For any questions about shipping or order delivery, please contact:
📧 [email protected]